Digital Transformation

It’s time for a Digital Customer Experience Bill of Rights

5 lessons monkeys can teach us about innovation

What can monkeys actually teach us about corporate behavior, based upon real facts in regard to their own behavior?

Which industries best safeguard your personal information? Security perceptions vs. reality

8 classic (digital) business strategy moves from Apple Pay

Beyond SMAC: The new platform for digital business

Aware that its manual HR system was inconsistent with its legacy, British Telecommunications (BT) used SAP technologies to create a groundbreaking, digital platform to complete all HR lifecycle activities.

Beyond SMAC: The new platform for digital business

Preparing for the digital disruption that’s coming to your industry

Multi-modal ideation: 5 best practices for setting the rhythm of innovation

Digital services mastery: A key competency for digital business

5 considerations for adapting innovation programs for digital transformation

Be careful what you transform: The unintended consequences of digital innovation