Analytics

Can IT finally save customer service?

Enterprises can no longer let customer service be an afterthought. Better use of data and AI can improve after-sales experiences — but staffing remains a vital need.

By Bob Violino

21 Oct 20259 mins

Data ManagementIT StrategyTech Support

Articles

Empowering better care through data: Real-time insights in pharma and healthcare

Pharma’s finally catching up: real-time data is helping teams move faster, stay compliant and deliver better care where it counts.

By Rama Devi Drakshpalli

15 Oct 2025 8 mins

Data QualityHealthcare IndustryMarkets

How AI's hunger for data is transforming what organizations need from storage

AI’s massive appetite for data is breaking old storage systems, pushing companies to rebuild for speed and reliability before their budgets go up in smoke.

By Ken Claffey

10 Oct 2025 5 mins

Cloud StorageData WarehousingEnterprise Storage

Why static scenario planning fails in a dynamic world

Stop treating scenarios as yearly theater. Build continuous foresight that ingests live data, runs the math and flips plans into fast, executable moves.

By John Reuben

9 Oct 2025 8 mins

AnalyticsIT LeadershipIT Strategy

How treating data as a product transformed our retail intelligence stack

We stopped treating data like a byproduct and started treating it like our most important product — fueling smarter decisions and faster growth.

By Kamanasish Kundu

8 Oct 2025 6 mins

Big DataIT StrategyRetail Industry

Huawei releases 4+10+N SME intelligence solutions, powering the last mile of the intelligent world

By Huawei

13 Oct 2025 4 mins

Artificial IntelligenceBusiness Intelligence

Google Cloud adds features to Colab to boost data scientists’ productivity

Data scientists won’t need to switch tools as often, Google said.

By Anirban Ghoshal

25 Sep 2025 3 mins

AnalyticsData ScienceGoogle Cloud Platform

Why actionable observability is the new competitive edge

It’s not just about logs and traces — observability drives real results, from faster fixes to higher revenue and happier customers.

By Neel Shah

4 Sep 2025 5 mins

Business IntelligenceNetwork MonitoringROI and Metrics

The end of dashboards? GenAI and agentic workflows transform business intelligence

Analytics dashboards are fading — GenAI and agentic AI are giving orgs real-time insights that lead straight to action, not just reports.

By Dion Eusepi

28 Aug 2025 10 mins

Business IntelligenceGenerative AIIT Strategy

Predictive vs. generative AI: Which one is right for your business?

Generative AI may dazzle, but predictive AI is the real game-changer for hiring, promotions and workforce planning.

By Gershon Goren

26 Aug 2025 5 mins

Generative AIHuman ResourcesPredictive Analytics

Beyond the CFO's dashboard: How operational AI is reshaping executive decision-making

AI isn’t just crunching numbers — it’s changing how CFOs lead, pushing them to guide insights instead of guarding them.

By Ghassan Kabbara

20 Aug 2025 16 mins

Business IntelligenceCFOIT Strategy

How I turned our IT dashboard into a strategic control tower

We ditched static dashboards for a live, AI-driven control tower that predicts issues and guides smarter decisions.

By Vivek Singh

14 Aug 2025 7 mins

AnalyticsArtificial IntelligenceBusiness Intelligence

What parts of ERP will be left after AI takes over?

Many organizations use agents and copilots to take out the drudgery work often associated with ERP systems, but others see an evolutionary alliance.

By Grant Gross

14 Aug 2025 6 mins

CIOERP SystemsIT Strategy

Snowflake and Databricks vie for the heart of enterprise AI

The two companies’ data science platforms have become core components for many CIOs who are focused on leveraging organizational data to drive AI deployments, as the market for similar tools rapidly expands and evolves.

By Grant Gross

4 Aug 2025 7 mins

AnalyticsBig DataTechnology Industry