News

Salesforce Trusted AI Foundation seeks to power the agentic enterprise

Salesforce has unveiled new innovations for the Salesforce Platform, Data Cloud, MuleSoft, and Tableau in its bid to become the central operating system for the enterprise AI ecosystem.

By Thor Olavsrud

Oct 2, 2025 4 mins

Artificial Intelligence Enterprise Applications Salesforce.com

OpenAI looks to tie purchasing in with AI searches

But analysts say that there are hurdles to overcome before widespread adoption could occur.

By Maxwell Cooter

Sep 30, 2025 5 mins

Artificial Intelligence Generative AI Industry

ServiceNow’s AI Experience is an agentic AI UI for the Now Platform

The new multilingual, multimodal interface will embed AI agents in workflows, ServiceNow said.

By Lynn Greiner

Sep 30, 2025 6 mins

CRM Systems Generative AI ServiceNow

31% of IT leaders waste half their cloud spend

Cloud cost overruns are an increasingly common issue for organizations across all industries. Straightforward solutions exist, but they require changes in culture, not just tech.

By Evan Schuman

Sep 30, 2025 6 mins

Budgeting Cloud Computing IT Management

ServiceNow: Latest news and insights

Here’s what you need to know about the cloud-based enterprise service management vendor’s latest product and company news.

By CIO staff

Sep 29, 2025 10 mins

Enterprise Applications ITSM ServiceNow

HSBC tests quantum computing in simulated trading environment

Quantum computing delivered better performance than classical computing for this application, but still needs refining before being used in production.

By Maxwell Cooter

Sep 26, 2025 4 mins

Banking Financial Services Industry Quantum Computing

Policy drive puts Indian enterprise software on a collision course with global giants

New Delhi’s procurement push is giving Indian vendors fresh momentum, raising questions for companies like Microsoft, Oracle, and SAP.

By Prasanth Aby Thomas

Sep 26, 2025 6 mins

Enterprise Applications Risk Management

SAP targeted by EU antitrust investigation of its ERP support services

The European Commission wants SAP customers to have the flexibility to mix and match maintenance and support contracts for each on-premises ERP instance.

By Peter Sayer

Sep 25, 2025 5 mins

ERP Systems Laws and Regulations SAP

MuleSoft launches Agent Fabric to tackle agent sprawl and unify enterprise AI workflows

With tools like Agent Registry, Broker, Visualizer, and Governance, MuleSoft aims to centralize control over fragmented agent ecosystems, helping enterprises scale AI securely and efficiently across platforms.

By Anirban Ghoshal

Sep 25, 2025 4 mins

Generative AI Salesforce.com

Product changes likely as Oracle faces an estimated 10,000 more layoffs by year end

The cuts will likely hit new apps and functionality the hardest, but analysts are divided on how legacy applications will fare.

By Evan Schuman

Sep 24, 2025 5 mins

Artificial Intelligence Generative AI Oracle

Amazon and SAP partner on data sovereignty platforms to offer better oversight

Two systems are better than one, say vendors. But what about vendor lock-in?

By John E. Dunn

Sep 24, 2025 1 min

Amazon Web Services Cloud Computing SAP

Google Cloud adds features to Colab to boost data scientists’ productivity

Data scientists won’t need to switch tools as often, Google said.

By Anirban Ghoshal

Sep 24, 2025 3 mins

Analytics Data Science Google Cloud Platform

Proposed H-1B changes could redefine global talent acquisition

DHS issues a notice that would favor higher skilled and higher paid applicants as part of proposed system overhaul.

By Paul Barker

Sep 23, 2025 5 mins

Careers H-1B Visas Laws and Regulations

SAP offers concessions to EU regulators to avert an antitrust probe into ERP practices

With potential fines exceeding $3.7 billion, SAP’s move comes amid parallel lawsuits in the US and Germany, and growing scrutiny of its dominant position in mission-critical enterprise software markets.

By Gyana Swain

Sep 23, 2025 5 mins

Enterprise Applications SAP Technology Industry

Oracle appoints two CEOs, but the power still rests with Larry Ellison

Although the CEOs were announced as equals, a SEC filing revealed one received more than twice the stock options.

By Evan Schuman

Sep 22, 2025 7 mins

IT Leadership Oracle Technology Industry

The H-1B math: How a $100,000 fee changes enterprise IT economics

Analysts expect companies to accelerate offshore delivery models and restructure vendor contracts rather than absorb the new visa costs.

By Gyana Swain

Sep 22, 2025 6 mins

IT Management Industry Outsourcing

IT leaders see 18% reduction in IT workforces within 2 years

Automation and AI are cited as contributing to a projected drop in IT payroll, but shifts in IT talent sourcing strategies toward greater flexibility may be playing a much larger role.

By Evan Schuman

Sep 22, 2025 5 mins

Careers Hiring IT Skills and Training

Workday buys Sana to address the ‘era of superintelligence for work’

By acquiring the Swedish artificial intelligence company and integrating its technology into its existing people management software, Workday aims to "create the work experience of the future," a scenario of human employees empowered as nev

By Esther Macías and Anirban Ghoshal

Sep 17, 2025 5 mins

Mergers and Acquisitions Microsoft Workday

SAP user group calls for licensing clarity

The German-speaking SAP user group’s annual conference focuses on navigating the challenges of cloud migration despite convoluted SAP licensing policies.

By Lynn Greiner

Sep 17, 2025 5 mins

Cloud Computing SAP Software Licensing

Microsoft and Workday collaborate to manage agentic AI workers

With an ID from Microsoft and a records in Workday, AI agents will be able to securely interoperate with each other and with their human coworkers.

By Lynn Greiner

Sep 16, 2025 4 mins

Artificial Intelligence Microsoft Workday

Workday unveils new agents, a new cloud, and a developer platform

It’s challenging the monolithic single-vendor approach to ERP by partnering with Snowflake, Databricks, and Salesforce.

By Lynn Greiner

Sep 16, 2025 4 mins

Artificial Intelligence Cloud Computing Workday

What Oracle’s $300B OpenAI deal means for enterprise cloud strategy

Oracle has signed what may be the largest-ever cloud contract with OpenAI. How could that shake up the cloud and genAI landscape?

By Taryn Plumb

Sep 11, 2025 6 mins

Cloud Computing Generative AI Oracle

Adobe makes Agent Orchestrator and AI agents generally available

Adobe has launched AEP Agent Orchestrator and six AI agents for building, delivering, and optimizing customer experiences and marketing campaigns. Agent Composer, coming soon, will aid with customizing and configuring agents.

By Thor Olavsrud

Sep 10, 2025 4 mins

Artificial Intelligence Enterprise Applications Technology Industry

ServiceNow Zurich release introduces agentic AI to the platform

Agents at the fore to power new dev tools, security features, and autonomous workflows.

By Lynn Greiner

Sep 10, 2025 5 mins

Artificial Intelligence IT Governance ServiceNow

Salesforce Winter ’26 Release adds new features to Agentforce

New agentic AI features are the big focus in Salesforce’s latest software platform update, including help simplifying sales and IT service operations.

By Anirban Ghoshal

Sep 9, 2025 3 mins

CRM Systems Generative AI Robotic Process Automation

SAP change management still challenges enterprises

More than 80% of enterprise customers delay making changes despite business pressure according to a new survey, but many are now looking to AI for help.

By Lynn Greiner

Sep 9, 2025 4 mins

Change Management ERP Systems SAP

Swiss launch open source AI model as “ethical” alternative to big US LLMs

Open-source ‘Apertus’ LLM could appeal to enterprises struggling to meet the privacy and copyright demands of AI regulation.

By John E. Dunn

Sep 4, 2025 1 min

Artificial Intelligence Generative AI

Salesforce grows 10%, replaces 4,000 staff with AI agents

CRM giant’s Q2 revenue growth comes on the heels of CEO Marc Benioff announcing 4,000 customer service jobs have been cut in favor of AI.

By Víctor Manuel Fernández

Sep 4, 2025 3 mins

IT Jobs Salesforce.com Technology Industry

Smarsh turns to Salesforce AI agent for customer service

The AI communications data and intelligence company, which provides its own AI agents for compliance and surveillance to customers in highly regulated industries like financial services, is leveraging Salesforce Agentforce agents for a variety of tas

By Thor Olavsrud

Sep 4, 2025 5 mins

Financial Services Industry Fintech ICT Partners

Epicor adds AI agent to automate RFQs, speed supplier communications

Epicor will streamline procurement workflows using generative AI to extract pricing and lead times from emails — and will price the new service based on the value it delivers.

By Anirban Ghoshal

Sep 4, 2025 3 mins

ERP Systems Generative AI

Why are tech firms offering the feds such deep discounts?

The government's sheer size is one reason, as ServiceNow, Microsoft join Oracle in providing US GSA with sweet deal.

By Paul Barker

Sep 3, 2025 5 mins

Government IT Software Licensing Vendors and Providers

Coinbase CEO: Developers who don’t use AI will be fired

In a recent interview, Brian Armstrong relayed that software engineers have been fired at the cryptocurrency exchange for not embracing AI — and that AI now participates in decision-making processes for the business at large.

By 이지현 and CIO staff

Sep 3, 2025 6 mins

Artificial Intelligence Engineer IT Leadership

SAP data sovereignty service lets customers run cloud workloads inside their data centers

SAP Sovereign Cloud On-Site “delivers the highest levels of data, operational, technical, and legal sovereignty.”

By John E. Dunn

Sep 2, 2025 1 min

Data Center ERP Systems Private Cloud

AI is taking over junior IT positions

Entry-level technology positions are among those most affected by the rise of artificial intelligence.

By Raquel C. Pico

Sep 2, 2025 3 mins

Careers

Salesforce AI Research unveils new tools for AI agents

A simulated enterprise environment, benchmark, and account data unification tool intend to help customers transform into agentic AI enterprises.

By Thor Olavsrud

Aug 27, 2025 3 mins

Artificial Intelligence Emerging Technology Technology Industry

Neoclouds gain market traction by providing GPUs on demand

Many companies running AI workloads consider GPU-as-a-service providers to cut long wait times at hyperscalers.

By Grant Gross

Aug 20, 2025 5 mins

Artificial Intelligence Cloud Computing Computer Components

Salesforce acquires Regrello to boost automation in Agentforce

The CRM software provider has been on an acquisition spree for the last four months to augment AI capabilities of its Agentforce and Data Cloud offerings.

By Anirban Ghoshal

Aug 19, 2025 2 mins

Artificial Intelligence Mergers and Acquisitions Salesforce.com

Salesforce adds new billing options to Agentforce

Seeking to lower the barrier to entry for its agentic AI suite, Salesforce adds pay-as-you-go and pre-commit payment options to Agentforce.

By Thor Olavsrud

Aug 19, 2025 2 mins

Payment Systems Salesforce.com Technology Industry

Kubernetes costs keep rising. Can AI bring relief?

Increased use and poor provisioning choices have many organizations looking to AI and other automated tools to help manage their K8s deployments and reduce TCO.

By Grant Gross

Aug 19, 2025 7 mins

Budgeting Cloud-Native Kubernetes and Containers

OpenText replaces CEO, weighs asset sales in strategic shift

The development raises questions over possible changes to product strategy and long-term enterprise support.

By Prasanth Aby Thomas

Aug 12, 2025 4 mins

Technology Industry

Salesforce to acquire Waii to enhance SQL analytics in Agentforce

Waii’s core technology for translating natural language questions into complex, production-ready SQL queries to be integrated into Data Cloud.

By Anirban Ghoshal

Aug 11, 2025 4 mins

CRM Systems Mergers and Acquisitions Salesforce.com

Trump’s semiconductor tariffs threaten CIO budgets with up to 80% cost surge

Analysts warn of multi-phase price hikes and vendor reshuffling, forcing CIOs to prioritize US manufacturing and implement aggressive cost mitigation strategies.

By Gyana Swain

Aug 7, 2025 6 mins

Budgeting IT Strategy Technology Industry

Snowflake and Databricks vie for the heart of enterprise AI

The two companies’ data science platforms have become core components for many CIOs who are focused on leveraging organizational data to drive AI deployments, as the market for similar tools rapidly expands and evolves.

By Grant Gross

Aug 4, 2025 7 mins

Analytics Big Data Technology Industry

SAP to acquire SmartRecruiters to enhance its SuccessFactors HCM suite

A ‘timely and necessary’ acquisition, but customers should carefully watch the impact on pricing.

By Lynn Greiner

Aug 1, 2025 4 mins

Enterprise Applications Mergers and Acquisitions SAP

EU AI Act: one year on, new measures enter effect

Still only halfway through its implementation schedule, the biggest challenge for the European Artificial Intelligence Act is to remain relevant in the face of a rapidly evolving technology.

By María Ramos Domínguez

Aug 1, 2025 7 mins

Generative AI Government Laws and Regulations

Siemens builds fully automated warehouse with digital twin

Siemens has invested around four million euros in a state-of-the-art warehouse at its electric motor plant in Bad Neustadt.

By Jürgen Hill

Jul 30, 2025 3 mins

Digital Transformation Manufacturing Industry

Indian IT outsourcing layoffs put service stability on the line for CIOs

As India’s tech giants trim thousands of mid-tier jobs, CIOs must reassess delivery resilience, renegotiate contracts, and shore up in-house AI skills before costs climb and service quality dips.

By Gyana Swain

Jul 30, 2025 6 mins

IT Jobs IT Strategy Outsourcing

Welcome to the new world of risk: Microsoft cuts off services to energy company without notice

The reasons behind the move were global and complex, but for CIOs, it raises frightening new risks, where cloud or SaaS vendors can cut a company off with no warning.

By Evan Schuman

Jul 29, 2025 6 mins

Cloud Computing Microsoft Risk Management

The Premier League transforms the fan experience with AI

With help from partner Microsoft, the Premier League is leveraging AI to power fan engagement, modernize its digital infrastructure, and transform broadcast match analysis and organizational operations.

By Thor Olavsrud

Jul 28, 2025 7 mins

Analytics CIO des Jahres Digital Transformation