News

Banks bet on AI to deliver digital efficiencies

According to a recent study, banks are increasingly relying on AI to remain competitive, as numerous factors slow digital transformations.

By Manfred Bremmer

Nov 18, 2024 4 mins

Artificial Intelligence Financial Services Industry Generative AI

New framework aims to keep AI safe in US critical infrastructure

Analysts from IDC, Forrester, Info-Tech share their views on the merit of the DHS initiative, both now and moving forward.

By Paul Barker

Nov 16, 2024 8 mins

Artificial Intelligence IT Governance

Will AI-enabled ARIS redefine the role of a BP analyst?

They have no need to worry yet, says one analyst, while another says it will ‘make it necessary … to approach employment in a new way.’

By Paul Barker

Nov 13, 2024 4 mins

Artificial Intelligence Business Process Management

Survey: AI to usher in new middle management era

With junior roles likely to be squeezed out by AI in the workplace, middle management will take on a greater portion of the workforce and more specialized roles, according a Capgemini survey.

By Karin Lindström

Nov 12, 2024 2 mins

Careers IT Management

Anthropic caught up in a potential turf war: What could it mean for competition, complexity and lock-in?

Amazon is purportedly looking to invest several more billion into the builder of the Claude family of LLMs, with the stipulation that it only use the tech giant’s chips (not Nvidia’s). But what could this arrangement mean for the broader

By Taryn Plumb

Nov 11, 2024 5 mins

Artificial Intelligence Computer Components

Freshworks lays off 660 — about 13 percent of its global workforce — despite strong earnings, profits

The midmarket CRM vendor wasn’t explicit about the reason for the layoffs, but suggested that some roles were duplicative while others needed different skills.

By Evan Schuman

Nov 7, 2024 6 mins

Artificial Intelligence CRM Systems IT Management

UK launches platform to help businesses manage AI risks, build trust

The platform will offer guidance and resources, outlining steps for businesses to conduct impact assessments, evaluate AI systems, and check data for bias.

By Prasanth Aby Thomas

Nov 7, 2024 4 mins

Artificial Intelligence IT Governance

Microsoft joins multi-AI agent fray with Magentic-One

Magentic-One is a rival to multi-agent frameworks such as Salesforce’s Agentforce or IBM’s Bee Agent Framework for enterprises wanting to let AI complete complex tasks that are currently handled by humans.

By Anirban Ghoshal

Nov 6, 2024 4 mins

Artificial Intelligence Generative AI Robotic Process Automation

Meta offers Llama AI to US government for national security

US government agencies and private sector partners can now use the Llama model, but many other restrictions on its use remain.

By Prasanth Aby Thomas

Nov 5, 2024 4 mins

Generative AI IT Governance Military

Mullenweg ‘would love to go back to negotiating table’ with WP Engine

Said one prominent industry analyst: “CIOs need to monitor the stability of open source ecosystems. Otherwise, they will be continually subject to the whims of business leaders who choose to act like petulant children.”

By Evan Schuman

Oct 31, 2024 8 mins

Legal Open Source

Is now the right time to invest in implementing agentic AI?

While vendors say their current agentic AI-based offerings are easy to implement, analysts say that’s far from the truth.

By Anirban Ghoshal

Oct 31, 2024 7 mins

Business Process Management Generative AI Robotic Process Automation

Oracle targets healthcare firms with new features in Cloud HCM and SCM

The new features are designed to help healthcare companies with recruitment and inventory management.

By Anirban Ghoshal

Oct 29, 2024 3 mins

Enterprise Applications Human Resources Supply Chain Management Software

Patients may suffer from hallucinations of AI medical transcription tools

One transcription product that relies on an AI model deletes the original audio, leaving doctors no way to check the transcriptions.

By Gyana Swain

Oct 29, 2024 4 mins

Generative AI

SAP ups AI factor in its SuccessFactors HCM suite

Analyst says expansion of third-party integrations is a sign SAP may be playing catchup to Workday.

By Paul Barker

Oct 28, 2024 6 mins

Artificial Intelligence Human Resources SAP

Google prepares Jarvis to fight the AI ‘computer use’ war

Expected to be rolled out this December, Jarvis could have uses across the enterprise as various tasks such as development, CRM, and ERP.

By Anirban Ghoshal

Oct 28, 2024 3 mins

Generative AI Google

Celonis offers process transparency across company boundaries

Celonis presented a way to create process transparency across the boundaries of individual organizations at its customer conference this week.

By Manfred Bremmer

Oct 25, 2024 4 mins

Artificial Intelligence Generative AI Process Improvement

Gartner projects major IT spending increases for 2025

Global IT investments of more than $5.7 trillion will be driven by a combination of factors, including AI infrastructure, price increases, and COVID-era device replacements.

By Grant Gross

Oct 24, 2024 5 mins

Artificial Intelligence Budgeting Technology Industry

Google Cloud chief moves to ServiceNow as COO

Amit Zavery, who spent almost 25 years at Oracle before joining Google, is taking the COO role at ServiceNow as the company attempts to draw a line under investigations surrounding an earlier executive hire.

By Evan Schuman

Oct 24, 2024 3 mins

Hiring ServiceNow Technology Industry

Marc Benioff rails against Microsoft’s copilot

Salesforce’s boss doesn’t have a good word to say about Microsoft’s AI assistants, saying the technology is basically no better than Clippy 25 years ago.

By Martin Bayer

Oct 24, 2024 3 mins

Enterprise Applications Generative AI Salesforce.com

ServiceNow, Rimini Street partner for a new ERP cost-saving model

The offering is designed to provide enterprises with an alternative to disruptive ERP transformation strategies, such as rip and replace, and lift and shift.

By Anirban Ghoshal

Oct 24, 2024 2 mins

ERP Systems Enterprise Applications

Companies to shift AI goals in 2025 — with setbacks inevitable, Forrester predicts

Forrester Research’s predictions for 2025 underscore a shift from 2024’s bold gen AI experiments to the pursuit of bottom-line gains, but not all progress will prove linear.

By Thor Olavsrud

Oct 24, 2024 8 mins

Artificial Intelligence IT Strategy

Given IBM consulting’s genAI rollout, should CIOs rethink consulting strategies for 2025?

Although there are various factors in play, the most critical element is AI ownership. When does it make sense to use — and pay for — the consultant’s AI, and when does it make sense to force them to use yours?

By Evan Schuman

Oct 23, 2024 7 mins

Generative AI IBM IT Consulting Services

Gartner: 13 AI insights for enterprise IT

Costs, security, management and employee impact are among the core AI challenges that enterprises face.

By michael_cooney

Oct 23, 2024 1 min

Artificial Intelligence

How Anthropic’s new ‘computer use’ ability could further AI automation

Anthropic’s has upgraded its Claude 3.5 Sonnet LLM with a new ability, computer use, opening up new opportunities in robotic process automation (RPA) and more.

By Anirban Ghoshal

Oct 23, 2024 5 mins

Artificial Intelligence Generative AI Robotic Process Automation

Ericsson’s return-to-office policy is causing trouble

Ericsson recently tightened its policy for office attendance — but the decision was taken too quickly, according to union officials, forcing some staff to take meetings in the toilets.

By Karin Lindström

Oct 23, 2024 1 min

Careers Hybrid and Remote Work Technology Industry

CIOs face mounting pressure as AI costs and complexities threaten enterprise value

Spiraling costs and employee resistance are derailing AI success for CIOs, according to Gartner.

By Gyana Swain

Oct 23, 2024 5 mins

Generative AI IT Management IT Strategy

Layoffs, AI demand create mismatched talent market for IT skills

Amid a third year of massive tech layoffs, organizations are pivoting to recruit AI talent, resulting in a broader pool of talented IT pros seeking work — but without the skills in high demand.

By Sarah White

Oct 23, 2024 6 mins

Hiring IT Jobs Salaries

AI dominates Gartner’s 2025 predictions

Enterprises will use AI to eliminate middle management positions, board members will use AI guidance to challenge executive decisions, and bad actors will use AI agents to carry out nefarious activities, Gartner predicts.

By michael_cooney

Oct 22, 2024 1 min

Artificial Intelligence

SAP: good figures, but bad mood

Employee engagement is suffering from the ongoing restructuring at SAP, although the software company reported good figures and has raised its outlook.

By Martin Bayer

Oct 22, 2024 4 mins

Enterprise Applications SAP

Riled by SAP’s AI policy, customers issue list of demands

SAP’s strategy of offering AI innovations only in the cloud continues to attract a lot of criticism from its user base. Here’s what SAP customers would like to see happen.

By Martin Bayer

Oct 22, 2024 6 mins

ERP Systems SAP Technology Industry

Singapore unveils AI system guidelines, emphasizing secure-by-design

A secure-by-design approach for AI systems can be challenging, as it requires specialized skills and may involve significant costs.

By Prasanth Aby Thomas

Oct 22, 2024 1 min

Artificial Intelligence Laws and Regulations

SAP sustainability tracking rollout focuses on data consistency, outlier detection

Enterprise CIOs are under increasing pressure from global regulators to rein in sustainability shortfalls due to partner problems. SAP’s pitch is that most enterprise partners are already using SAP, so it's in an ideal position to collect

By Evan Schuman

Oct 21, 2024 6 mins

Compliance ERP Systems SAP

Gartner: Top 10 strategic technology trends for 2025

Agentic AI, post-quantum cryptography, AI governance, and hybrid computing are among the most pressing and potentially disruptive trends that enterprises are facing, Gartner reports.

By michael_cooney

Oct 21, 2024 1 min

Artificial Intelligence Data Center Design Security

Acumatica tweaks its cloud ERP for professional services firms

With “editions” of its ERP already available for several industries, Acumatica has released a new edition offering mid-sized professional services firms key functions such as time management.

By Anirban Ghoshal

Oct 17, 2024 2 mins

Enterprise Applications Finance and Accounting Systems Vendors and Providers

Data center provider fakes Tier 4 data center certificate to bag $11M SEC deal

Deepak Jain used a fictitious company named Uptime Council to issue his data center a Tier 4 certification.

By Gyana Swain

Oct 17, 2024 1 min

Data Center Infrastructure Management

Anthropic updates its risk governance framework

Revised doc defines two key ‘Capability Thresholds,’ one of which revolves around CBRN weapons.

By Paul Barker

Oct 16, 2024 4 mins

Artificial Intelligence Compliance Risk Management

LatticeFlow launches first comprehensive evaluation framework for compliance with the EU AI Act

The platform has so far ranked models from OpenAI, Meta, Mistral, Anthropic, and Google on more than two dozen technical specifications.

By Taryn Plumb

Oct 16, 2024 5 mins

Artificial Intelligence Compliance Laws and Regulations

AT&T and VMware near settlement in support services dispute

The settlement could have potential implications for enterprise customers navigating Broadcom's new subscription pricing models.

By Gyana Swain

Oct 16, 2024 1 min

Virtualization

Salesforce’s Financial Services Cloud targets ops automation for insurance brokerages

With the new capabilities coming in Financial Services Cloud for Insurance Brokerages, Salesforce aims to streamline time-consuming policy servicing and commission processing tasks.

By Anirban Ghoshal

Oct 16, 2024 3 mins

CRM Systems Insurance Industry Salesforce.com

UL’s leap into the genAI evaluation business raises key questions

UL Solutions will not evaluate the foundation models, but will instead look at the value-add that an enterprise layers on top. But that forces even more questions about the reliability of such third-party evaluations.

By Evan Schuman

Oct 15, 2024 5 mins

Artificial Intelligence Generative AI

BMC to split into two independent organizations

Gartner analyst wonders if the eventual plan is to sell each off to different buyers.

By Paul Barker

Oct 9, 2024 4 mins

Enterprise Applications

Oracle adds agentic AI to Fusion Cloud CX

New AI-powered capabilities in Oracle Fusion Cloud Service and Oracle Fusion Cloud Field Service promise to automate around-the-clock customer care.

By Thor Olavsrud

Oct 9, 2024 4 mins

Artificial Intelligence Enterprise Applications Oracle

SAP joins the AI agent era — but not all customers may benefit

SAP is expanding its generative AI copilot Joule to include AI agents. Deeply embedded in SAP systems, the company’s agents aim to solve increasingly complex tasks.

By Martin Bayer

Oct 9, 2024 5 mins

Artificial Intelligence SAP

SAP Build gains AI capabilities to help build autonomous agents

By year-end, Joule Studio in SAP Build will offer a dedicated environment for developers to create and manage custom skills for the AI copilot.

By Lynn Greiner

Oct 8, 2024 1 min

Artificial Intelligence Enterprise Applications Generative AI

Headhunted? That dream job could be a trap

Sophisticated phishing by fake recruiters is on the rise targeting individuals via private accounts in their pursuit of new job opportunities.

By Karin Lindström

Oct 8, 2024 4 mins

Careers Phishing

SAP launches collaborative AI agents, adds Knowledge Graph

The company promises that its AI copilot, Joule, will support 80% of its most-used business tasks by year end.

By Lynn Greiner

Oct 8, 2024 6 mins

Artificial Intelligence Generative AI SAP

One-twelfth of Automattic staff leave over WordPress-WP Engine spat

CEO Matt Mullenweg offered staff six months’ salary to leave if they didn’t like his attitude: 159 took the money and ran.

By Peter Sayer

Oct 7, 2024 2 mins

Human Resources IT Management

French government leaves $1.1 billion hole in Atos refinancing plan, Atos says don’t worry

A non-binding offer by the French government to buy a key part of Atos’s big data and security business has expired without a definitive agreement being reached.

By Peter Sayer

Oct 7, 2024 3 mins

IT Management Managed IT Services Mergers and Acquisitions